How to Return Your Kit(s)

Click here to download our Returns Slip

If you don’t have a printer:

1. On a piece of paper write down:

• Full Name
• Email
• Phone Number
• Order Number
• Reason for return

2. Post to this address:

BYO Returns Department
Paper Engine Limited
49 Leigh Road
Eastleigh
Hampshire
SO50 9DF

3. Take to your local post office or use a reputable courier service to return the item to us. We highly recommend using a tracked or signed for service just in
case something goes awry. If you are returning a faulty product, we will refund you the return postage.

4. We will refund you to your original payment method within 28 days of receipt.

Should you have other questions or concerns, please send us an e-mail to byo@paperengine.com or give us a call on 02380 625855.

Our Returns Policy

If you change your mind about an order, you have 14 days from the day you receive your order to return the goods to us. We will give you a full refund, as long as the products are not opened or damaged.

We will pay the costs of return if the products are faulty or misdescribed. In all other circumstances you must pay the costs of return.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 14 days from the day on which we receive the product back from you.

For more information see our Terms and Conditions