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For general enquiries, support or questions regarding kits and missing/broken parts, use the form below and we will get back to you within 72hrs. It’s usually much quicker than that though!

You can even call us and speak to a real person! 023 8062 5855
(Office hours are 9am to 5pm Monday to Friday)

RETURNS

If you need to return an item, please head over to our returns page for full details.

Fill out your details remembering to place the returns slip inside your postal box.

Then simply post it back to us, then once received we aim to process your refund within 28 days.

Full terms and conditions can be found here.

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BYO STEMgineers Summer Challenge Terms and Conditions

Build Your Own’s STEMgineer Summer Challenges are open to UK residents only. There is no entry fee or purchase necessary to enter or take part.

Closing dates for the challenges will be detailed each week on Facebook and Instagram. After this date, no further entries will be permitted. No responsibility can be accepted for entries not received for whatever reason.

The weekly prize is as follows: 1 x Build Your Own personalised cardboard trophy, and a £5 voucher to spend on www.buildyourownkits.com The weekly prize is as stated, and no cash or other alternatives will be offered.

Summer Challenge winners will be selected each week by the Build Your Own team from all entries received. Challenge winners will be announced the following Wednesday on Instagram and Facebook, along with an image of their entry.

The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner, or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

This promotion is in no way sponsored, endorsed, or administered by, or associated with, Instagram, Facebook, Twitter, or any other Social Network. You are providing your information to Build Your Own and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://buildyourownkits.com/terms-and-conditions/

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

Build Your Own shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.

Build Your Own also reserves the right to cancel the competition if circumstances arise outside of its control.